Shipping policy

  • Standard Delivery Time: 3 to 5 working days

  • Delivery Areas: We deliver nationwide, including all major cities (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta, etc.)

  • Shipping Charges:

    • Flat rate: PKR 200 on all orders

    • Free shipping on orders above PKR 3,000

🎯 Order Processing

  • Orders are processed within 1-2 business days after order confirmation.

  • You’ll receive a confirmation email or SMS with tracking details once your order is shipped.

🚫 Order Delays

Delays may occur due to:

  • Unreachable location

  • Weather conditions

  • Courier service issues

We’ll always keep you informed in case of any delay.

🔁 Exchange / Returns Due to Shipping Issues

If you receive:

  • A wrong item

  • A damaged item

  • Or your parcel is lost in transit

Please contact us within 3 days of receiving your order at [your email] or WhatsApp us at [your number], and we’ll assist you with a return or exchange.

📌 Note: Opened or used scrubs cannot be returned due to hygiene reasons.

❓Need Help?

For any shipping-related queries, feel free to contact our support team:
📧 Email: support@threadzcraft.com